notices

Orchestra Outage

By March 10, 2021 No Comments

The usage alert has been resolved. The team is still working on the display of usage in the Orchestra Client Portal.

Updated @ 10:20 UTC, Sat 13 Mar 2021

The team is still working to resolve outstanding usage issues.

Updated @ 23:30 UTC, Fri 12 Mar 2021

Access to invoices and self-activation in Orchestra Client Portal (OCP) has been restored.

The team is still working to resolve outstanding usage from the last 48+ hours.

Updated @ 23:30 UTC, Thurs 11 Mar 2021

Access to Orchestra Client Portal has been restored. Users can successfully log in.

We still have some outstanding issues:

  • accessing customer invoices
  • self-activation with some MNOs
  • usage from the last 48 hours not showing

Updated @ 14:30 UTC, Thurs 11 Mar 2021

Access My Account has been resolved.

We are still working on resolving access to OCP. If you need any activation support, please contact your Project Manager.

Updated @ 07:00 UTC, Thurs 11 Mar 2021

Services are in the process of coming back online. We will have more information in one hour.

Updated @ 06:00 UTC, Thurs 11 Mar 2021

Our team continues to work towards restoring access to Orchestra, and we will update you in 6 hours with the latest information.

Updated @ 00:00 UTC, Thurs 11 Mar 2021

Service to the SIMs that lost network has been resolved. You may need to reboot your device. Contact support@globalgig.com if you continue to have SIM connection issues.

Our team continues to work on bringing the back-up data center online to restore access to Orchestra.

Updated @ 16:55 UTC, Wed 10 Mar 2021

We continue to work on bringing the back-up data center online and will provide further updates here.

We have further identified that a small proportion of our SIMs may have lost service as a result of this data center outage and this is being investigated with additional urgency.

We apologize for any disruption if you are being affected and we will provide an update as soon as we have more news.

Updated @ 13:00 UTC, Wed 10 Mar 2021

We are currently experiencing a major outage at our data center due to a large fire overnight. This is affecting all access to Globalgig’s Orchestra platform including our Orchestra Client Portal and My Account.

We are in the process of enabling access to our back-up data center and will provide updates here.

Please bear with us whilst we resolve this issue but if you need to contact us then please use the usual email address of support@globalgig.com

Updated @ 09:00 UTC, Wed 10 Mar 2021