Comprehensive and Integrated Managed Services Available Across all Carrier Platforms

Network and device management to improve operational efficiencies and uptime

Globalgig provides comprehensive and integrated managed services available across all carrier platforms

Our managed services are delivered by experienced network technicians that proactively monitor the network and ticket management. Providing cost effective hardware and software support with flexible CPE solutions, Globalgig’s Managed Services delivers the single point of support for your global network and deployed devices.

Our redundant NOCs ensures service continuity for enterprise-grade customer care for both wireless or wireline services. Service level options are available, including:

Health Monitoring & Notifications

Proactive hardware monitoring, threshold alarming and customer notification

Incident Management

Comprehensive incident management including escalation to network and hardware providers through resolution/remediation

Root Cause Analysis

Analyze and pinpoint reasons for outage, identifying future improvement areas

Ticketing & Reporting

Secure web portal access with access to ticketing and reporting information

Device Configuration & Maintenance

Configuration support based on business requirements and ongoing maintenance for firmware upgrades and soft ware patches

Additional capabilities with Level 2 Managed Services

Network and hardware configuration support, archival and management
Equipment maintenance (planned and unplanned work)
Common administrative task support
Automatic software (iOS bug fixes)/firmware upgrades and patch requests

Our Specialties

Take control of your connectivity, increase your performance and expand your reach with Globalgig's solutions.

Wireless WAN

Global 4G LTE connectivity for failover and business continuity solutions, network access for remote and hard-to-reach locations, temporary connections for conferences, events and pop-up retail shops.

IoT & M2M Services

Connected devices are sensors are changing the business landscape. Simplify global networking for IoT & M2M applications. Our multi-carrier SIM card can bring things to life.

Mobile Broadband Connections

Global business travel is now simple and effortless with a mobile data connection that spans the entire globe so you no longer have to worry about the inconvenience and cost of international communications.

Business Voice

Our Hosted PBX and SIP Trunking services adapt to the way you work, communicate and collaborate. Our business voice services support requirements for global calling and provisioning small-scale call centers.

Wireline Services

Comprehensive public and private networking services covering Layer 2 and Layer 3 devices, switches, routers, virtual machines. Globalgig is uniquely positioned to integrate wireline network with wireless services to create innovative solutions.

Managed Services

Gain competitive advantage and ensure your business is always-on with managed services that is secure, highly reliable, and designed to excel in situations where every minute counts. Aggregated solutions available across all carrier platforms.